Wrecked Your Tesla? (NASDAQ:TSLA) CEO Musk Wants to Fix it ‘In House’
Tesla (NASDAQ:TSLA) CEO Elon Musk said Sunday that the company intended to handle most of its customers’ collision repairs at company-run body shops.
“Tesla is bringing most collision repairs in-house, as outside firms take weeks to months for repairs, driving Tesla owners (and us) crazy,” he said on Twitter.
Mr. Musk then said Tesla is performing some collision repairs within 24 hours and was aiming to eventually complete them in less than 1 hour. He went on to say that the company wanted to improve vehicles during repairs by replacing damaged parts with newer parts.
Tesla has 9 company-run body shops that can perform “light” collision repairs, according to its website. Wondering will he pick up and deliver one’s car by drone?
The company did not immediately respond to a request for comment on when it thinks it will be able to handle the majority of its customers’ collision repairs and what percentage of repairs it was performing in under 24 hours.
Tesla customers have used Twitter to vent about long wait times for repairs at independent outside body shops, with some saying their repairs were delayed as shops waited for parts from Tesla.
While Mr. Musk 1st suggested that independent 3rd-party body shops were causing the long wait times, he later acknowledged that Tesla was responsible for the slow delivery of the parts needed to repair the damaged and wrecked cars, that begs the question Why? Perhaps they do not have extra parts to spare for customers’ damaged EVs.
“Yeah, that’s our problem,” he Tweeted Sunday. “Service & parts supply in general will be the Top Tesla priority after we get through the insane car delivery logistics of the next few weeks.”
From Production Hell, to Deliver Hell, to Spare Parts Hell…what next?
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