Service Sector Doctrine, “The Customer is King”

Service Sector Doctrine, “The Customer is King”

FLASH: Customer satisfaction; the concept is not new, as triving for customer satisfaction is no different than good marketing. Marshall Field used slogans such as “Give the lady what she wants” in his Chicago department store. “The customer is always right” is a doctrine which exhorts service staff to give a high priority to customer satisfaction. It […]

Do Not Let Outlandish ER Charges Break Your Bank

Do Not Let Outlandish ER Charges Break Your Bank

Do Not Let Outlandish ER Charges Break Your Bank I just read a new analysis of US medical bills has found hospitals typically charge uninsured ER (emergency room)  patients 4X as much as the take from Medicare for the same service. The study published in JAMA Internal Medicine found that ER patients routinely pay more […]