The consulting firm and software editor Conztanz supported and helped Flybe complete their passenger service system (PSS) migration to Amadeus in March 2019. The Exeter, U.K.-based airline decided to migrate to Amadeus to modernize its digital and PSS capabilities and, in August 2018, Flybe’s executive committee invited Conztanz to assist with supporting the implementation of the complex project using their Amadeus experience and in-house software expertise.
Flybe, Europe’s largest regional airline which last year carried 9.5 million passengers, wanted to migrate to Amadeus Altea and e-Retail. The strategic objective was to modernize its entire digital value chain in order to streamline its digital sales channel and benefit from modern e-commerce tools. Eighty percent of Flybe’s bookings are made via its digital channels.
The improvements were focused on the Internet Booking Engine but also on the overall internal processes around the customer experience that had previously been supported by multiple systems.
Conztanz’ consultants devoted 600 days to the project, working hand-in-hand with Flybe’s Business and IT teams and Amadeus’ team in Exeter to secure the successful migration. The full migration of the complex legacy system to a best-in-class integrated PSS has generated important change management and system integration challenges.
One of the key achievements resulting from this migration project has been the connection of the ConztanzONE platform to the new PSS feed. ConztanzONE pushes structured data to the different systems that Flybe uses to maximize the potential utilization of the Amadeus data.
CCO Roy KInnear said: “A PSS migration is a huge undertaking for any airline. We needed to work with partners we could trust, and in this instance, with those who had an in-depth understanding of the complexities involved in migrating PSS quickly and efficiently to Amadeus – and Conztanz proved the ideal partner for us in delivering this part of the project.”
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