Digital Driven Healthcare Businesses Put “The People 1st”

Digital Driven Healthcare Businesses Put “The People 1st”

Digital Driven Healthcare Businesses Put “The People 1st”

A digital shift in healthcare has paved the way for advances in automation, AI (artificial intelligence) and even surgical robots.

Whether using a virtual human to capture patient intake data or sensors to monitor symptoms, digital technology is driving the industry forward.

But concern exists that this technology will beginning to replace health workers.

But, the facts show now that he health value chain is moving from a labor-driven and technology-enabled model to a digital-driven and human-enabled one.

In the future, the healthcare industry will be led by businesses that “put People 1st,” effectively complementing people with technology, rather than replacing them.

Technology will augment clinical care and aid human decision-making, giving individuals the space to harness the human character and social skills that are the building blocks of healthcare.

Accenture recently identified 5 emerging forces that are converging to shape the “People 1st” healthcare landscape, they are as follows:

  1. Intelligent automation
  2. Liquid workforce
  3. The platform economy
  4. Predictable disruption
  5. Digital trust.

Together, these 5 pillars reinforce the role of people in healthcare: clinicians, administrators, researchers, payers and patients.


A report by the U.K. government recently validated the role of blockchain in securing EHRs (electronic health records), saying: “The technology offers the potential to improve healthcare by improving and authenticating the delivery of services and by sharing records securely according to exact rules. For the consumer of all of these services, the technology offers the potential for individual consumers to control access to personal records and to know who has accessed them.”

These 5 trends provide the foundation for better health staffing, virtual healthcare, self-care and personalized health coaching, on-demand Rx drug delivery and the control of EHRs. As they take hold on the industry, doctors and clinicians will be able to tap digital technologies to further adapt and augment human labor, personalize care and free-up time to focus on where they are needed most.

This translates into quicker and more accurate diagnoses, bolstered health literacy, less waiting at the doctor’s office and streamlined patient journeys.

Combining people with machines will liberate workers to work at their best and truly put the “care” into the healthcare industry.


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